Help & FAQ

Welcome to NexuMart! We're here to assist you with all your questions about shopping for fashion accessories and clothing, including hair wigs, bracelets, bags, dresses, and more. Find answers to common questions below. If you need further help, contact us at info.nexumart@gmail.com or call +1 414 304 7208.

General Questions

1. What products do you offer?
We offer a wide range of trendy fashion items, including high-quality hair wigs, stylish bracelets, elegant bags, fashionable dresses, and other accessories to complete your look. Browse our collections to find your perfect style!

2. How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Use it on our Track Your Order page or email us at info.nexumart@gmail.com for support.

3. What is your return policy?
We offer a 30-day return policy for unused and undamaged items in their original packaging with tags attached. For hygiene reasons, hair wigs and certain accessories cannot be returned if worn. Visit our Returns & Refunds page for details.

4. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times depend on your location. Check our Shipping Information page for more details.

Hair Wigs

1. Are your wigs human hair or synthetic?
We provide both human hair and premium synthetic wigs. Product descriptions specify the material. Human hair wigs offer a natural look and styling flexibility, while synthetic wigs are affordable and low-maintenance.

2. How do I care for my wig?

• Human Hair Wigs: Wash with sulfate-free shampoo, condition, and air dry. Limit heat styling to preserve quality.
• Synthetic Wigs: Use wig-specific products and avoid heat unless specified as heat-resistant. Store on a wig stand.
  See our Wig Care Guide for detailed tips.

3. Can I return a wig if I’ve worn it?
For hygiene reasons, wigs that have been worn or removed from original packaging cannot be returned. Please try on carefully to ensure satisfaction.

Bracelets, Bags & Dresses

1. Are your bracelets adjustable?
Most bracelets feature adjustable clasps or elastic bands for a comfortable fit. Check product descriptions for specifics.

2. What materials are used in your bags and accessories?
Our bags and accessories are made from high-quality materials like leather, faux leather, stainless steel, beads, and durable fabrics. Product pages list detailed material information.

3. How do I care for my dresses?
Follow the care instructions on the garment’s label. Most dresses can be machine-washed on a gentle cycle or hand-washed. Avoid harsh detergents and dry flat to maintain shape.

4. Do your bags come with warranties?
Select bags come with a limited warranty against manufacturing defects. Check the product page or contact us at info.nexumart@gmail.com for details.

Ordering & Payment

1. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options at checkout. All transactions are encrypted for your security.

2. Why was my payment declined?
Payments may be declined due to incorrect card details, insufficient funds, or bank restrictions. Verify your information or contact your bank. For help, email us at info.nexumart@gmail.com.

3. Can I cancel or modify my order?
Orders can be canceled or modified before shipping. Contact us immediately at +1 414 304 7208 or info.nexumart@gmail.com.

Still Have Questions?

We’re here to help! Reach out at:
📧 Email: info.nexumart@gmail.com
📞 Phone: +1 414 304 7208
Hours: Monday to Friday, 9 AM to 5 PM CST